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Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.

Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.

Remove "HP Support Solutions Framework" through Add/Remove programs on PC.

HP Support Solutions Framework - Windows Service, localhost Web server, and Software.

This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. For tips on locating your product key, check Find your Office 2010 product key or Enter the product key for your Office 2007 program.This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. If you have Office 2010 or earlier and choose to perform a clean install of Windows 10, you will need to locate your Office product key. For more information, check How to upgrade to Windows 10 on new devices that include Office 365. To redeem your copy of Office, please see Download and install Office 365 Home, Personal or University on your PC.

If you just purchased a new device that includes Office 365, we recommend redeeming (installing) Office before upgrading to Windows 10. Please see the Volume Licensing Service Centre for more information. Windows 10 Enterprise isn’t available here. To check which edition you're currently running, go to PC info in PC settings or System in Control Panel and look for Windows edition.

You should also choose the same edition of Windows. To see what language you're currently using, go to Time and language in PC settings or Region in Control Panel. You'll need to choose the same language when you install Windows 10. We also recommend that you visit your PC manufacturer's website for info about updated drivers and hardware compatibility. See the system requirements before installing Windows 10. To check this on your PC, go to PC info in PC settings or System in Control Panel, and look for System type. You’ll create either the 64-bit or 32-bit version of Windows 10 that’s appropriate for your CPU.

When burning a DVD from an ISO file, if you are told the disc image file is too large you will need to use Dual Layer (DL) DVD Media.Ĭheck these things on the PC on which you want to install Windows 10:.

We recommend using a blank USB or blank DVD, because any content on it will be deleted.

Sufficient available data storage for the download, on a computer, USB or external drive.Ī blank USB flash drive with at least 5 GB of space or blank DVD (and DVD burner) if you want to create media.

An internet connection (internet service provider fees may apply).